Terms and Conditions

Why Concept Store Fixtures

Replacing refrigeration equipment is one of the biggest investments you will need to make during the life of your stores.

Concept Store Fixtures offers a full range of fast, cost-effective services to help retailers maintain, upgrade and extend the life of their refrigerated cases and implement measures to reduce their energy use.

CSF brings more than 25 years of experience to an industry where small details make the difference between success and failure.


  • OEM quality at competitive prices
  • Quality products
  • Knowledgeable customer service team to help you
  • National network of skilled installers¬†

Office hours

We are available to take your orders Monday through Friday, from 7:30 a.m. to 4:00 p.m. EST.

After hours, call the same number and leave a message. Our customer representative will contact you promptly within 24 hours.

Call toll-free in the US or Canada (844-582-3017) or email us at info@conceptfixtures.com.

A knowledgeable representative will be happy to help you.


All orders are shipped from CSF International headquarters, with freight charges, taxes, duties and customs fees prepaid and added to the invoice, unless otherwise requested by the customer.

Our payment terms are net 30 days from date of invoice.

Setting up an account

Our accounting department will make the process easy and simple for you. Just fill out a credit application with the usual business information.

Terms of credit

All credit terms are net 30 days from date of invoice unless otherwise specified.

Warranties and guarantees

As an aftermarket specialist, CSF stands behind each product sold. If you receive a defective product, contact our customer service department for a return authorization, and we will replace the product at no cost to you. We cannot be responsible for product misuse or misapplication.

Issues should be rectified within thirty (30) days of initial notification of a defective product to our customer representative.

Return policy

CSF puts customers first, and we want you to feel completely satisfied with your purchase.

If you need to make a return, simply call our customer representative and they will gladly help you. Please note the following:

  • If your invoice has already been paid, we will issue a credit for future orders.
  • If your invoice has not yet been paid, we will simply cancel it.
  • Returns can be accepted only after authorization by customer service.
  • All returned products must be fit for resale and suitably packed.
  • You are responsible for return shipping and for indemnifying CSF for any loss, if applicable.

Payment options

Either in US dollars or Canadian dollars depending on your country of origin. We accept cheques or wire transfers only.


Please call to receive or verify actual color-matched chips.

If you have any questions or feel that your situation is not addressed here, please contact CSF customer service.

Toll Free: 1 844-582-3017 or email us at info@conceptfixtures.com

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